FAQ’S
Your Questions Answered
We know parents have questions! Below are some commonly asked questions about our daycare policies and programs.
Q: What are your hours of operation?
A: We are open Monday – Friday, 6:00 AM – 6:30 PM, year-round.
Holiday Closures:
- Closed thanksgiving day and black Friday
- Closed Christmas Day and day after
- Early dismissal Christmas Eve
- Closes January 1st
Q: How do I enroll my child?
A: Visit our Admissions page to begin the enrollment process. You’ll need to submit required forms and pay the registration fee.
Our Admission forms are available in office. Schedule a tour with us.
Q: What is your sick policy?
A: Children must stay home if they show symptoms of illness and can return 24 hours after being symptom-free.
Q: What ages do you care for?
A: We care for children from 6 weeks old through pre-kindergarten, plus school age before and after care and summer care.
Q: Do I need to tour before enrolling?
A: Yes. Caregivers and children complete a tour of the facility and meet their child’s teacher before the first day. Request a tour and we’ll set up a visit.
Q: Is there a registration fee?
A: Yes, $25.00 per child with a $50.00 family maximum, paid annually with your enrollment paperwork.
Q: When is tuition due, and how can I pay?
A: Payments are due the Friday before the week of care. We accept cash, check and debit or credit cards, in person or through our Intuit/QuickBooks link. Late payments are charged $5.00 per day per child.
Q: Is there a drop-off deadline, and can I pick up during nap?
A: Children may not be dropped off after 10:30 AM unless arranged at least an hour in advance, because staffing and ratios are set at 10:30. Pick-ups are not available during nap hours, 12:30 PM to 2:30 PM, so we don’t wake the children who are sleeping.
Q: What happens if I’m late picking up?
A: A late fee of $15.00 per 15-minute increment per child applies after your contracted pick-up time. Please call the office as soon as you know you’ll be late.
Q: Who is allowed to pick up my child?
A: Only the people listed on your enrollment form. We check photo identification before releasing a child, and names cannot be added by phone — requests must be in writing, signed and dated.
Q: Are meals included?
A: Yes. We serve breakfast, lunch and snacks every day we are open. Menus are posted outside the kitchen and each classroom. No outside food or drinks are permitted, and because of allergies please don’t bring anything containing latex, nuts or pineapple.
Q: What should my child bring?
A: At least one change of seasonally appropriate clothing in a zip-top bag for their cubby, and weather-appropriate outerwear. Comfortable closed shoes are best — no backless shoes or flip-flops. Please leave toys and personal items at home. Children should arrive in a clean diaper or pull-up.
Q: What curriculum do you use?
A: Creative Curriculum/Teaching Strategies in every room, with Abeka for our older children. Screenings and assessments are done periodically, and teachers can share weekly and daily lesson plans on request.
Q: How will I hear about my child’s day?
A: Through the Brightwheel app, which we also use for sign-in and sign-out and for center notices. Infants go home with a daily report covering feeding, diapering and rest.
Q: Do you help with potty training?
A: Yes. You and your child’s teacher discuss a plan, complete the Plan for Potty Training form, and talk daily about how it’s going.
Q: Do you close for bad weather?
A: Rarely, but renovations, storms, water line breaks or power failures can force a delay or closing. Teachers notify families through the Brightwheel app, and closings may also be reported to WBNS 10TV. School district delays and closings do not change our hours.
Q: Is there a vacation discount?
A: After 60 days of attendance, each child gets one Monday-to-Friday vacation week per year at 50% of your normal fees, with two weeks’ notice to the administrator.
Q: How is the building kept secure?
A: Entry doors are magnetically locked during opening hours and office staff admit each visitor. Families receiving subsidized care sign in at the ECC/KinderConnect machine in the vestibule. No child is ever left unsupervised, indoors or on the playground.
Q: Where can I read your full policies?
A: In the Parent Handbook, available as an accessible text version or a printable PDF.